Cookie and Privacy Policy

Disclosure of personal information The information collected from you will only be used for the purposes of:

- processing and managing your account;

- administering the service you have signed up for;

- responding to and dealing with any feedback which you have provided;

- developing the design and layout of our website to ensure that our sites are as useful and enjoyable as possible; and

- where you agree to such use, providing you with, and/or notifying you about, services which we believe may interest you.

Information which we collect about you will not be disclosed to any third party (other than as described in the following paragraph) without your prior consent or the requestor's demonstrated legal authority to receive it. We reserve the right to access and disclose individually identifiable information to comply with applicable laws and/or lawful government and/or police requests, to operate our systems properly or to protect ourselves or our users. To avoid doubt, we will disclose individually identifiable information to relevant Customs authorities, to facilitate the processing of goods entering Jersey or Guernsey, as applicable. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of this website, and that use is deemed by us inconsistent with the Terms and Conditions.

Storage of information - When you input information or request services from us, we use procedures which we feel are consistent with industry standards. This lets you input information safely whilst effectively preventing that information from being accessed by unauthorised persons. In addition, we have strict security procedures covering the storage and disclosure of your information to prevent unauthorised access and comply with the relevant Jersey data protection legislation. This means that sometimes we may ask for proof of identity before we disclose personal information to you.

Cookies - A cookie is a piece of data that is stored on your computer's hard drive by your web browser. On revisiting the website our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you would like to learn more about cookies click on the link.

How do we use cookies?

Cookies enable us to identify your device, or you when you have logged in. We use cookies that are strictly necessary to enable you to move around the site or to provide certain basic features. We use cookies to enhance the functionality of the website by storing your preferences, for example. We also use cookies to help us to improve the performance of our website to provide you with a better user experience.

Typically, we use cookies to deliver the following services throughout the pages of our websites:

  • To enable us to recognise your device so you don't have to give the same information repeatedly
  • To recognise that you may have requested that we remember your username and password so you don't need to enter your details each time you visit the site
  • To ensure that if you are purchasing a product or service via our websites, your experience is smooth and secure

Analytics on the website

Google Analytics provide anonymised statistical information for us.  They process IP addresses and information from cookies used on our sites so we know how many page views we have, how many users we have, what browsers they are using (so we can target our resources in the right way to maximise compatibility for the majority of our users) and, in some cases, in which country, city or region they are located.

Change your browser settings

You can choose how cookies are handled by your device via your browser settings. The most popular browsers allow users to a) accept all cookies, b) to notify you when a cookie is issued, or c) to not receive cookies at any time. If you choose not to receive cookies at any time, the website may not function properly and certain services will not be provided, spoiling your experience of the website.  Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

Feedback -  We welcome your questions and comments about privacy issues and the design of our website. Should you have such comments or have a complaint about how we are using your personal data, please email us

What our customers think…

“ Channel Island Lines manages the whole process door to door and we no longer have to deal with stressful international clearances. I am really happy with the relationship and service that Channel Island Lines provides”


Thank you for your enquiry. We'll be in touch soon.